The following is a complete list of available features provided in Request-n-Response.
Program Features
- Simple to use interface! Dashboard intro screen fast navigation.
- Add new requests fast and easy using pre-defined user defaults.
- Access application from anywhere. All that is required is a web browser.
- All dropdown field types can be fully customized.
- Access application from anywhere. All that is required is a web browser.
- Accessible from iPhone, Palm Pre and any other device that supports internet browsing ... it's the web!
- Security is based on user level access.
- Run on any Web Server that supports PHP/MySQL (support for other DB's available on request)
- Program updates are seen immediately once you upload changes to server. No user downloads!
- Simple Pricing Structure. Tired of getting charged everytime your company grows?
Requests
- Comprehensive display of information at once.
- Add requests quickly. Most fields are populated based on your user information.
- All editors supports HTML formatting to allow for color content made for easier reading.
- Attach images to requests. A picture is worth ...
- All status changes are emailed to the persons involved to keep everyone informed.
- Complete transaction history of request to track all activity from start to finish.
- Search any field to find content quickly. All searches adhere to security settings.
- Need to provide more information? Leave additional comment(s) to the request.
- Response and Workaround text is display in different color to distinuish information.
- Select from a variety of options to categorize your request. All options are user defined!
- Keep everyone up-to-date. Tired of sending emails concerning the same topic over and over?
- Provide the option to allow users to only view their requests. Privacy is key.
Knowledge Base
- Provide users with answers to the most commonly asked questions.
- Restrict access to posting new articles.
- Attach images to articles
- Editors support HTML formatting
- Search any article, any field.
Punch List
- Create a list of tasks that need to be performed
- Lists are private for each user
- Mark items as complete
- Specify by user level if available to others
Chart Reports
- Track request trends at a glance
- Tech performance tracking
Administrator
The following is a list of options provided the adminstrator.
User Management
- Manage each user including security level, contact information and performance.
User Defaults
- Configure each user with their own default settings.
- New requests will use these defaults to automatically populate routine information.
Access Levels
- Define Access Levels for access each module using defined User Levels. You define the User Level.
SMTP Server
- Provide the information required to send email using your SMTP server
Settings
- Customize all aspects from Location, Departments, Projects, Status ... and many more.
- Provide access to Settings based on user level.
- Instant Edit of all settings from a single screen.
- Define the access level required to see settings option.
- Define the order each option is displayed in popups.
- Turn off the display of a setting in new requests while still displaying the option in previous posts.